Refund policy

Return & Refund Policy

Because our products are made to order and shipped directly from our production partners, we handle returns a little differently — please read before purchasing.

Made to order: Each piece is created specifically for you once you order, so we're unable to accept returns or exchanges for change of mind or incorrect size selected. Please check sizing and product details carefully before ordering.

Damaged, defective, or wrong items: If your order arrives damaged, faulty, or isn't what you ordered, we'll make it right. Email hello@verdellethelabel.com within 7 days of delivery with your order number and clear photos. We'll arrange a free replacement or full refund, no need to send anything back.

Lost or delayed in transit: If your tracking stalls or your order doesn't arrive, email us and we'll investigate with the carrier and make it right. Please double-check your shipping address at checkout — we're unable to be responsible for orders sent to an incorrectly entered address.

Hygiene items: For hygiene reasons, items like drinkware and grip socks can only be refunded or replaced if they arrive faulty.

Cancellations: Orders can be cancelled within 12 hours of purchase, before they enter production — email us as soon as possible.

Refunds: Approved refunds are issued to your original payment method within 5–10 business days.

We're a small brand and we genuinely want you happy — reach us anytime at hello@verdellethelabel.com.